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Terms & Conditions — Istanblueye Travel


Effective Date: 01 January 2025

By booking with Istanblueye Travel, you agree to the following terms and conditions. Please read them carefully before confirming your travel arrangements.

1. Our Services

Istanblueye Travel offers tailor-made travel experiences in and around Istanbul. These include, but are not limited to, curated itineraries, private tours, yacht charters, hotel bookings, event planning, and airport transfers.

2. Bookings & Payments

  • A non-refundable deposit (usually 30%) is required to confirm your booking. The remaining balance is due 30 days prior to the start of your trip.

  • Payment can be made via bank transfer, credit card, or other approved payment methods.

  • Your booking is not confirmed until full payment is received and acknowledged by us.

3. Cancellations & Refunds

  • Cancellations must be made in writing via email.

  • Cancellation fees apply as follows:

    • More than 30 days before arrival: loss of deposit

    • 15–30 days before arrival: 50% of total cost

    • Less than 15 days: 100% of total cost

  • No refunds will be given for unused services or early departures.

4. Changes to Bookings

  • Minor changes requested by the client will be accommodated where possible, and may incur additional charges.

  • Significant changes initiated by Istanblueye Travel due to unforeseen circumstances (e.g. weather, supplier availability) will be communicated as early as possible, with suitable alternatives offered.

5. Travel Insurance

We strongly recommend that all travelers purchase comprehensive travel insurance, including coverage for medical emergencies, cancellations, and personal belongings. Istanblueye Travel is not liable for any costs arising from a lack of insurance.

6. Health, Safety & Responsibility

  • Travelers are responsible for ensuring they meet the health and entry requirements for Turkey.

  • Istanblueye Travel is not liable for personal injury, illness, theft, or loss during your trip, except where caused by our proven negligence.

  • Some activities may involve physical risks. Participation is at your own discretion and risk.

7. Force Majeure

Istanblueye Travel shall not be held liable for any delay, cancellation, or disruption due to causes beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemics, political unrest, or strikes.

8. Client Responsibilities

Clients are expected to behave respectfully toward guides, staff, and local communities. We reserve the right to terminate a traveler’s services without refund for misconduct or unsafe behavior.

9. Privacy

We respect your privacy and handle your personal information in accordance with our Privacy Policy. Your data will only be used to deliver our services and will not be shared with third parties without consent, except when required to deliver booked services.

10. Governing Law

These terms and conditions are governed by the laws of The Netherlands, and any disputes shall be settled in the courts of that jurisdiction.

Thank you for choosing Istanblueye Travel.

We are honored to share our passion for Istanbul with you and look forward to creating an unforgettable journey.
 

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